Refund Policy

If fuel isn't right for your family, we don't want your money. Simple as that.

Our promise: If it didn't reduce your stress, it didn't do its job.

Not happy with Family? Email us within 14 days of your first payment:

• We'll refund your most recent payment
• No explanations required
• No hoops to jump through
• Your account reverts to Free (no data lost)

After the initial 14-day period, we don't offer automatic refunds. However, we're reasonable people:

• Technical issues that prevented you from using the service? Let's talk.
• Billing error on our side? We'll fix it immediately.
• Extenuating circumstances? We'll consider them.

Just email us at support@fuel.family and explain the situation.

• Change of mind after 14 days (but you can cancel anytime)
• Partial months already used
• Requests made after account deletion

It's simple:

• Email support@fuel.family with "Refund request" in the subject
• Include your account email
• We'll process it within 2 business days
• Refunds go back to your original payment method

Once we approve your refund, it typically takes:

• 3-5 business days for credit cards
• 5-10 business days for some banks
• We'll email you when the refund is processed

Not sure if you qualify for a refund? Just ask us. We'd rather have a conversation than leave you frustrated.